3. Return Notice
Schedule control is the responsibility by both parties and the time taken for each maintenance case is depend on the cooperation between ACT and Customer.
3.1 Shipping Invoice
The customer is asked to cooperate in the following:
- To indicate the actual model name and quantity on the shipping invoice. This is to avoid possible detention of the DOA / RMA goods at customs.
- Indicate the DOA / RMA number on the both the invoice and the carton, this will help in separating the DOA / RMA goods from other incoming materials.
3.2Beyond repair
If the items received by ACT were found excessive damages and beyond repair, the Customer Service window shall send a copy of the report to the customer, and inquire whether the customer would agree to pay the replacement cost to the listed items. If the customer agrees, the necessary replacement is made and the damaged items will scrapped in ACT, if the customer however disagrees, the original item will be sent back without repair.
3.3 No fault found
In case of the returned goods are found with no problem during the process of repair, the customer shall be charged with the corresponding amount for ACT’s service effort.